Privacy Notice

Under Turkish Personal Data Protection Law No. 6698 ("KVKK"), your personal data is processed by Cihan Oto Servis & Yedek Parça (the "Company") as data controller, as explained below.

1. Data Controller

Cihan Oto Servis & Yedek Parça
Address: Ata Sanayi Sitesi, 8780/8 Sokak No: 17, Çiğli / İzmir
Email: [email protected]
Phone: 0 537 569 71 90

2. Data Processed

Through the service booking, roadside assistance and contact forms on our website we process your name, phone number, email address, the service, vehicle (make/model/plate) and location you provide, the content of your message, and the page, date-time and IP address of the submission.

3. Purposes

• Responding to your service booking, roadside assistance, price and contact requests,
• Scheduling service appointments and carrying out maintenance and repairs,
• Keeping request records and improving service quality,
• Ensuring information security and preventing misuse (spam, etc.),
• Fulfilling legal obligations.

4. Legal Grounds and Method of Collection

Your data is collected electronically through the forms on our website and processed on the legal grounds in Article 5/2 of KVKK: necessity for establishing or performing a contract, compliance with legal obligations, and the legitimate interests of the data controller provided that your fundamental rights are not harmed.

5. Transfers

Limited to the purposes above, your data may be transferred to our business partners providing website hosting and email services, and to authorised public authorities upon request. Your data is not shared with third parties for marketing.

6. Retention

Your data is kept for as long as the purpose requires and the law prescribes, after which it is deleted, destroyed or anonymised.

7. Your Rights

Under Article 11 of KVKK you have the right to learn whether your data is processed, request information about it, learn the purpose and whether it is used accordingly, know the third parties it is transferred to, request correction or deletion, request that third parties be notified, object to results arising solely from automated analysis, and claim compensation for damage caused by unlawful processing.

8. Applications

You can send requests regarding your rights, with information identifying you, to [email protected] or in writing to Ata Sanayi Sitesi, 8780/8 Sokak No: 17, Çiğli / İzmir. Applications are concluded within 30 days at the latest.